Before You Purchase (FAQs)
What makes up D E M I Jewelry?
D E M I Streamlined Bijoux are curated carefully for you.
Our choice of metal base prevents your jewelry from developing dark patina blotches and will most likely not turn your skin green.
Once our metal base is melted by fire and later molded by hand, it is covered in real yellow or white 14k gold either through micron plating or gold fill procedure. Micron plating is newer technology and more reliable than simple flash electro-plating. Gold fill is when a thicker layer of gold is press-heated onto the base metal. Both procedures give you a longer-lasting piece of handcrafted art.
How do I care for my D E M I Jewelry?
Our pieces are all made by hand using precious metals and as with any metal, scratches are inevitable. For colored gold (yellow, rose), fading is unavoidable over time.
If you would like to slow down fading and maintain the shine of your jewelry, we strongly suggest that you protect it with cloth, soft tissue, or any absorbent material. You may also bring it to any professional jewelry cleaner near you. Stay away from do-it-yourself-cleaners unless you have prior experience with creating one.
Avoid storing your jewelry in a humid environment. Do not expose it to bleach, chlorine, or any household cleaning agents to avoid damage. Removing it before taking a bath is also a good idea. Know that when the colored gold fades, it will show the silver color of the stainless steel base. The good thing is that it is less likely to develop black patches unlike if we use brass as base.
Are your pieces hypoallergenic?
Though all of our items are hypoallergenic, we trust that your purchase guarantees that you are not allergic to medical grade stainless steel, 925 and 999 silver, yellow gold, white gold, or any other alloy that may or may not be included in the creation of our pieces. We waive any responsibility to whatever reaction your skin might get due to its interaction with metal components under varied weather conditions.
What are your terms upon purchase of a D E M I piece?
We assume that you have carefully chosen your D E M I bijoux. All successful purchases made through http://shopdemi.com are final and irreversible.
We value your honest feedback and if a piece gets to you with loose screws or in bad condition, you may follow the instructions below:
1) Send us a picture of the item in question to email@example.com and express your desire to return for a refund or a replacement. Make sure that it is within 3 days of receipt of your package. If we cannot replace the exact item due to inventory issues, we will offer you store credit or a refund.
2) Make sure that the item is new and unused with the complete and original packaging before you return. Items that do not meet this policy will not be accepted. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center.
3) Please use a trackable shipping service such as DHL or FedEx. Kindly purchase shipping insurance as well. We do not guarantee that we will receive your returned item and cannot provide any form of reimbursement if your item does not reach us.
Note that since we use precious metals and all pieces are handmade, scratches are inevitable. Only defects in functionality will be considered refundable.
Unfortunately, sale items and those used to purchase with a discount code are not eligible for a refund. Shipping costs are also non-refundable. You are responsible for the shipping costs of any return or replacement.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the request has been approved, then your refund or store credit will be processed. The product cost will automatically be applied to your original method of payment, within at least 14 banking days.
Shipping and Custom Fees
Shipping and Custom fees are not included in the published rates. You are responsible for both fees and the amount is highly dependent on your delivery address. We cannot under-declare the value of your purchases because that is against the law and we would like to insure the correct amount for your protection as well.
Since everything is handmade, allow us to create and deliver your orders within 7-14 working days.
7 CHF for Switzerland orders
4 CHF (around 200PHP when converted) for Philippine orders
25 CHF (around 25 USD) for shipping to other countries like the US, UK, and other parts of the EU.
We make it a point to photograph the items as close to how it really looks like in person. However, light is somewhat volatile and so some items may appear more matte or shiny in pictures than in person (Most of our items are glossy gold). The yellowness or whiteness of the metal also varies when photographed. What it looks like in person might have a slight discrepancy with how it looks like in videos or photos but note that we use as much natural sunlight as possible when photographing our items.